Privacy Policy

All personal information we collect is obtained from you, when ordering certain products or by filling in certain forms on the website.

All your personal information is treated as strictly confidential, using various types of encryption, pseudonymisation, passwords and antivirus protection.

Your data is stored on local internal servers located at Informatika. Access to the information is strictly controlled, with regular log monitoring and training of employees on the importance of personal data.

In accordance with applicable legislation, the Law on Personal Data Protection, the legal basis for processing your data also includes:

• consent – the data subject gives consent to the processing of data for one or more specific purposes;
• Processing is necessary for the performance of a contract concluded with the data subject or in order to take steps, at the request of the data subject, prior to entering into a contract;
• legal obligation of the controller – processing is necessary for compliance with the controller's statutory obligations;
• vital interests – processing is necessary in order to protect the vital interests of the data subject or of another natural person;
• public interest – processing is necessary for the performance of tasks carried out in the public interest or in the exercise of the controller's statutory powers.

Providing personal data is mandatory only for the data we collect in order to fulfil certain legal obligations and contractual obligations in accordance with the law.

Providing personal data on all other legal bases is voluntary; however, please note that if you withhold this data, in certain situations we may not be able to provide you with certain services.

Informatika collects several categories of personal data, depending on the specific request of the user.

In order to register for services on the website owned by Informatika, the following data is required:

• first and last name;
• telephone number;
• address (city, street and number, postal code, apartment number and floor)
• email address

The data will be used for the purposes of replying to inquiries, processing applications, creating internal statistics (within Informatika, only for monitoring the statistics of the Training Centre) and sending pro-forma invoices.

The data will not be used for marketing purposes without separate consent.

Please note that Informatika does not collect special categories of data, such as data revealing your racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership, and does not process genetic data, biometric data, data concerning health, sex life or sexual orientation.

Since we process data exclusively on the basis of your consent, you may withdraw your consent at any time, in writing, by email addressed to the processor, after which we will delete all data we hold about you.

Withdrawal of consent does not affect the lawfulness of processing carried out on the basis of consent before its withdrawal.

We do not use so-called cookies on our website.

Cookies may be activated in accordance with Google's rules.

The list of cookies that the website might then use, including but not limited to, is as follows, all in accordance with the policy of the browser being used:

• purpose (necessary, marketing…);
• retention period on the device;
• description.

Purposes of cookies:

• Necessary: These cookies are necessary for the basic functioning of the website, such as sessions and user settings.
• Functional: They provide additional functionality, such as saving the cart or language settings.
• Analytics: They are used to track user activity in order to analyse and improve the website.

Cookies are small files that are stored on your device (laptop, tablet, smartphone, etc.) when you visit our website. Cookies do not contain viruses, trojans or other malicious software. Cookies store information obtained in connection with the device you use. However, this does not mean that we know your identity. On the one hand, the use of cookies serves to make your visit to the website more pleasant.

Within Informatika, access to the data you have made available to us is granted only to those departments, i.e. those employees, who need it to fulfil the purpose for which the personal data was collected and whose job description includes the processing of personal data, e.g. for concluding contracts or other activities.

In addition to our employees, in order to provide certain services, we may transfer your data to third parties – our partners who provide services on behalf of Informatika, e.g. IT partners who maintain our website.

Most personal data processing operations are carried out by partners who conduct their business activities at locations in the Republic of Serbia. We emphasise here that all data is stored on internal servers located at Informatika. Access to the information is strictly controlled and available only to authorised employees who have been granted it by a special decision.

Personal data is kept for as long as necessary to fulfil the purposes stated above, in accordance with the legal regulations governing this matter.

Data collected on the basis of consent will be deleted even before the consent is withdrawn if the purpose for which we collected the data has been achieved.

When the basis for collecting data is the conclusion and performance of a contract, we keep data on completed purchases and customers for as long as required by tax regulations and regulations governing sales contracts (e.g. data on submitted complaints is kept for as long as prescribed by the Consumer Protection Law).

After the expiry of the prescribed periods, or after the withdrawal of consent if the data is processed on that basis, all customer data will be depersonalised, i.e. deleted or destroyed.

As regards purchase data, the customer may also depersonalise the data themselves after the expiry of the prescribed periods. Depersonalisation is done via a link delivered to the customer by a generic email upon successful creation of an order.

Informatika does not intentionally or knowingly process personal data of minors.

If, as a parent or guardian, you learn that your minor child has used or provided any personal data, please inform us so that the data can be deleted.

It is the obligation of adults to supervise minors in their care while they browse the internet, especially when it is possible to leave personal data.

In order to ensure the protection of personal data, a whole set of rules governing the processing and protection of personal data has been adopted, all in accordance with the Law on Personal Data Protection, which defines a set of rules governing data protection.

Various mechanisms have been implemented at Informatika, such as mandatory training of all employees in handling confidential and personal data. Access to personal data is permitted only to authorised persons and, in addition, pseudonymisation as well as encryption, i.e. strong passwords, are applied.

You may contact us at any time with any of the following requests:

• to give you access to your personal data and to tell you for what purposes the data concerning you is used, so that you know the purpose of processing, the categories of your personal data we keep, the third parties or categories of third parties with whom your personal data is shared, and the period for which we retain the data.
• to request the correction of inaccurate, incorrectly entered and/or outdated data;
• to request the deletion of your personal data if the processing is based on your consent or legitimate interest, or if the data is no longer necessary for the purpose for which it was collected;
• to request the restriction of processing of your data if you contest the accuracy of the personal data, for a period enabling the controller to verify its accuracy, or if you consider that we no longer need your data;
• to object to the way in which we process your data, even in cases where it is not disputed that we process the data in accordance with the Law.

The Privacy Policy may be amended or supplemented depending on needs and changes in processes, changes in the legal framework or at the request of the competent authority (the Commissioner for Information of Public Importance and Personal Data Protection).

Informatika reserves the right to amend the Privacy Policy at any time by publishing it on the website.

Users are advised to regularly follow amendments and supplements to the Privacy Policy.

If you wish your personal data to be completely deleted, you may contact us by email: kosta.veselic@informatika.com; at the same time, all your data will be deleted by deactivating your account on our website.

All matters not covered by this Privacy Policy are directly governed by the applicable regulations of the Republic of Serbia in this field.